Telephone counselling
DEDICATED TELEPHONE COUNSELLING PROGRAMME
Our Dedicated Telephone Counselling Programme can give your staff easy and convenient access to a trained counsellor.
A Dedicated Telephone Counselling Programme has a number of advantages. It gives the person calling control of the situation including remaining anonymous if they choose to. It also allows the person access to immediate support instead of having to arrange face-to-face counselling and lets them decide what they need and how long they want to talk for. Many people also find being able to talk to someone who is on the ‘outside’ can often prove beneficial.
Focus Counselling is currently providing a dedicated telephone counselling service to a number of clients though both Free-phone and local dial numbers.
We provide
- An assessment of the type of Telephone Counselling Programme which most suits your company
- An introduction to the programme into your company
- One to one liaison with designated company representative
- A telephone helpline
- Monitoring of the service
- If required we can also provide support in publicising the service within your organisation through promotional literature, articles for staff magazines/Team Brief etc.
One of the main benefits of a Telephone Counselling Programme is that it can be tailored to suit the needs of your organisation, especially in regard to the level of cover you require.
As well as working with the employee, Focus Counselling also provides assistance to the employer. We can provide valuable information for your company without compromising the confidentiality of our clients and help alleviate the pressure on an organisation’s own Human Resources or Occupational Health departments.
- Statistics
- Emerging trends in the workplace
- Issues affecting performance and analysis of workplace trends